Product information
- Please note that we do our best to turn orders around as quickly as possible (usually 3-5 business days), but some pieces will ship within 7-12 business days of placing order. This is true for USA orders. If your item is back-ordered, you will be notified immediately via the e-mail provided at time of purchase.
- US shipping rate is about $12.00 to $15.00 dlls, international rate is $35.00 to $45.00 dlls. most likely you will see your shipping rate at checkout.
- International orders may suffer severe delays due to customs. Unfortunately this is completely out of our hands. International orders do not have a tracking number, only a customs ID number.
- If you need your order by a certain date, please e-mail: sales@allsantaella.com We will check our stock and try our best to ship immediately. Please keep in mind that expedite shipping DOES NOT guarantee item will arrive on time. Unfortunately there are sometimes delays in shipping that are out of our hands. Additional fees may apply for rush orders.
- Once your order has shipped, you will receive an e-mail from us with your UPS/USPS tracking number and details. Please be sure to check your spam inbox as well. There are no order cancellations at this point.
ALLSANTAELLA has no control over any import duties and taxes placed on your order once shipped.
PRODUCT FEATURES
F.A.Q.
Asked by you
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed in. NOTE: Sometimes your item could be backordered in that case it may take from 10-15 days to process. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers or any other customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.