However, please know that customer satisfaction is our number one priority at ALLSANTAELLA. If you are unsatisfied with your purchase, you can receive store credit, or exchange your pieces within 3 business days after received. Please note exchanges take 2-8 business days to process. Full refund is only available for when it is a production mistake on our end. Such case must be notified within no longer than 2 business days after merchandise was delivered. Please note in case of a refund, refunds may take anywhere from 2-5 weeks to process. This depends on your bank and we have no information on how they process refunds.
ALLSANTAELLA pieces will be charged a 10% re-stocking fee for any exchange.
Any products purchased through any of our retailers, may solely be returned to them and are strictly subject to each retailer’s return/exchange policy.
FIT & WEAR
We understand sizing is different for everyone, therefore we are happy to accept exchanges at customer's expense. Please note returns must be sent back within 3 days of delivered date. Garments must be in perfect condition, all tags attached and in its original packaging (including the ID tag). Failure to comply with these instructions, we won't be able to exchange.
Please note returns and exchanges are also at customer's expense.
Please know, that all international orders are subject to each country’s import taxes, custom duties, and brokerage fees. Recipient is responsible for paying these fees. ALLSANTAELLA cannot control these charges, and cannot predict them either. Each fee is subject to every country’s policy. We recommend you contact your local customs office for further detailed information on this.
ALLSANTAELLA is not responsible for any extra shipping charges to undeliverable addresses or return to sender fees. If a customer declines to pay duties and leaves package abandoned, we will not be able to provide any sort of refund. Customers should familiarize themselves with their custom policies before placing an order.
We apologize for not being as flexible with our international orders, but please understand each country’s policy is out of our control.
If you have further questions, please e-mail: firstname.lastname@example.org